Ibex Revenue Jumps 18% in Fiscal Q4

Ibex (NASDAQ:IBEX), a technology-focused business process outsourcing provider, announced its Q4 FY2025 results on September 11, 2025. The company reported record quarterly revenue and significant gains in adjusted per-share earnings, supported by expansion in digital and AI-driven customer experience products. Both revenue and adjusted EBITDA came in above the top end of management’s raised guidance. However, the quarter also revealed compression in net income margin as operating expenses grew, pointing to mixed trends on profitability even as the top line accelerated.Ibex delivers customer engagement and digital transformation services to global brands. It provides solutions that combine AI-powered automation and human support to handle customer service, technical support, and sales across various sectors. The company's core offering is its Wave iX technology platform, which uses artificial intelligence to automate and personalize customer interactions, track performance analytics, and integrate multiple communication channels such as chat, voice, and email.In recent years, it has focused on expanding digital capabilities and scaling up its AI and automation technology. Key elements of its growth strategy include entering new markets such as India, investing in employee engagement, and prioritizing digital transformation for clients. Critical success factors for the business include staying at the forefront of technology innovation, retaining skilled agents, maintaining high client satisfaction, and effective cost management given rising investment in innovation and capacity.Continue readingWeiter zum vollständigen Artikel bei MotleyFool Weiter zum vollständigen Artikel bei MotleyFool