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14.01.2020 08:00:29

My pre-pay electricity meter with Scottish Power ran up £1,200 bill

I had left with a £5 credit on my electricity account then I received this billI recently moved out of a property that I rented for more than three years where Scottish Power was supplying my electricity via a pre-payment meter. I left with a £5 credit and was surprised when Scottish Power contacted me, following my move, to inform me I owed £1,200. This was even more surprising given that I was pre-paying my electricity.After numerous calls to customer services, I thought that the problem stemmed from Scottish Power taking an erroneous “moving in” reading. Despite several calls, everyone at Scottish Power seems adamant that it cannot backdate a meter reading more than one year, and has refused to even consider looking at it. Continue reading...
Weiter zum vollständigen Artikel bei "TheGuardian"

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