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13.04.2019 08:00:17

BA upgrade: ‘We paid a lot and feel totally ripped off’

The Marsdens paid to ease the strain on a 10-hour return trip. Instead, they got a flight from hellPremium economy: is it worth the extra expense?Is it worth spending £1,000 to upgrade a basic flight ticket to a seat in premium economy? Not if you are on a British Airways flight from Costa Rica to London, according to one Guardian Money reader angry at the quality he got for his money.Keith Marsden and his wife spent £1,940 to upgrade to premium economy for a trip to South America. But since then he has been battling to get at least half that back, as he claims the service was a disaster. Continue reading...
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